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Home > Vendors > NetApp > Services > TechCARE

TechCARE for NetApp

TD SYNNEX TechCARE

TD SYNNEX’s TechCARE Storage Service provides end customers with new or existing NetApp storage products installed within their IT infrastructure, a fully Vendor certified, tiered maintenance and support package, aligned to their requirements at a competitive price.

TechCARE Professional

TechCARE Professional is a fully Vendor certified 24×7 remote support service with rapid response when something is not working as it should be. TD SYNNEX’s service offers 24×7 access to our qualified technicians with escalation to OEM Vendor support when required.

TechCARE Managed

TechCARE Managed is TechCARE Professional COMBINED with 24×7 proactive monitoring and management on the End Customer’s behalf. By adding change and configuration management and providing essential upgrades of the storage estate to ensure its continued operation, we give peace of mind that the business-critical storage is in experienced hands. We also provide a Remote Configuration Backup Storage for securely storing a copy of the End Customer’s Configuration file in-case of emergency.

Why TD SYNNEX TechCARE?

As an authorised NetApp distributor, TD SYNNEX has a long and successful record in helping hundreds of partners and their End Customers use NetApp technology to create better business solutions that provide them with a competitive advantage and greater agility.

Under the TD SYNNEX TechCARE programme TD SYNNEX can also provide maintenance and support on technology from other IT vendors, meaning TD SYNNEX can provide a single support point of contact for an entire IT estate.

Partnering with TD SYNNEX for NetApp Certified Support not only ensures high quality maintenance and support of the end customer NetApp estate, but also enables a range of additional service options to ensure the lifecycle integrity of your NetApp storage estate. These services maximise the investment in NetApp technology and include proactive monitoring and maintenance, storage efficiency and capacity reporting and upgrade advisories. Organisations are proactively prioritising data security against malicious and non-malicious threats.

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